I would like to let you know how much peace of mind you have given me since you installed the Basement Watchdog backup pump. Considering the problems we had previously encountered, we were not sure it this was worth doing—now we wish we had done this sooner. Whenever there was need for service, you are always so gracious and helpful to come out to our home as soon as possible or patiently instruct me on the phone as to what to do if the problem is a minor one. Sometimes, I have requested a general maintenance checkup, and even though you may not think it necessary since all is working well, nevertheless, you come out anyway and give the unit a thorough check.
In the world we live in today, it is comforting, especially for a 73-year-old woman like myself, to know that there are companies and owners like yourself, Jim. You have professional integrity and extend kindness and honesty to your customers. Thank you Jim! It’s a pleasure to know you.
Rosemary V., Mount Prospect
Your technical support is the best we have ever experienced. It is such peace of mind to know you can help us over the phone without the “unnecessary service calls.” Thank you again.
Rhonda W, Deerfield, IL
You really live up to your name. That was great service. Quick and dependable as always.
Gerri R., Des Plaines, IL
Glentronics, the manufacturer of Basement Watchdog, has been working with Jim Feck and Rapid Maintenance and Repair for over 20 years. Jim has attended several seminars hosted by Glentronics that cover both the installation and features of the Basement Watchdog systems. Jim has proven that few people understand and install the Basement Watchdog systems as well as he does. I recommend Rapid Maintenance to anyone who is looking to have a backup system installed.
847-415-6400, ext. 15